Frequently Asked Questions

Everything you need to know about your Step2 shopping journey.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Return shipping is free for domestic customer exchanges.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as sizing can vary between slim and oversized fits.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.

Are your materials sustainably sourced?

Step2 is committed to ethical fashion. We use organic cotton and recycled polyester in 60% of our current collection and are working toward 100% sustainability by 2025.